Shipping + Handling
Summbeauty, LLC ("we" and "us") is the operator of (https://summbeauty.co/) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our provided service.
Refunds & Exchanges
Due to the hygienic nature of the products, purchases made with Summbeauty, LLC are non-refundable and non-exchangeable. Therefore, all sales are final.
Shipping
All orders will be shipped out within 2 business days. You will receive a shipment notification email with a tracking number as soon as your package ships. Shipping costs are calculated during checkout.
Summbeauty, LLC is not responsible for damaged or lost packages. Please contact our carrier to take up this matter.
Returns
Summbeauty, LLC does not accept returns and all sales are final. We reserve the right, in our sole discretion, to refuse any refund to any customer using our site - https://summbeauty.co/ - to shop our products.
Product
We HIGHLY suggest you do a small patch test for allergic reactions as we are not responsible for any reactions to our product.
If the product is introduced to excessive heat or cold for short periods of time, it will not impact the product's efficacy, though it may result in a thicker or thinner consistency/texture.
While the products do not have a formal expiration date, it is recommended to use products within 12-24 months after opening.
Chargebacks and Fraudulent Midsconduct
Summbeauty, LLC will not be subject to chargebacks. Considering we allow customers to utilize the safer way to pay, Paypal, you may file claims on goods purchased. Please be aware Summbeauty has rights to take legal action against anyone who files a false claim about the quality or representation of our products in order for them to receive money back for an existing order to which they have already received which is in good standing. This is known as a fraudulent transaction and we take these matters and claims very seriously. We use our highest efforts to quality control and only send out products that are of the utmost quality. There is no space to file a "not as described" claim for our products. If an item is damaged, reach out to use for further help, and/or a potential replacement. Otherwise, all clamins made to falsely describe and represent our products will be documented and legal action necessary will be taken.
DELIVERY TERMS
Transit Time Domestically
In general, our USA shipping is 203 first class mail through USPS. Please note, your order will arrive in 2-3 days AFTER being processed. This does not account for the entire processing and shipping time. All orders must be processed prior to shipment and you can expect a 2-3 day additional wait time per your order while it's shipping to you.
Transit Time Internationally
Generally, orders shipped internationally are in transit for 4-22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Dispatch Time
Orders are most often processed within 3-7 business days of the order date.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been fully processed or dispatched. Please email us at - summbeauty@yahoo.com with the subject line "Shipping Address Change".
P.O. Box Shipping
Summbeauty, LLC wil ship to P.O. Box addresses using postal services only. Please be aware that if current P.O. box fees go unpaid or you do not pick up your package, it could get sent back to our facility, to which we have no control over. Shipping will need to be repaid in order to send out the package again.
Tracking Notifications
Customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made availavle by the shipping provider. It is the customers responsibility to track and remain aware of any issues with their package in transit and make us, Summbeauty LLC, aware of it as soon as possible.
DUTIES & TAXES
Sales Tax
When applicable, sales tax will be applied to the price of the goods as displayed on the website.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. Summbeauty, LLC does not pay taxes prior to shipment and is not legally responsible for paying said taxes or any accrued fees for international shipping or customs. This varies by country, and Summbeauty, LLC encourages you to be aware of these potential costs. before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Summbeauty, LLC at the customers expense, and the customer will not receive a refund in said situation. The order will be held for (1) months and can be shipping again if shipping is re-paid.
Cancellations
We do not accept any order cancellations. All sales are final. If you would like to send an inquiry regaridng your order, please email - summbeauty@yahoo.com
Process for Parcel Damaged In-Transit
When an item arrives damaged, the most important thing to do is take phots of the damaged or defective item. Send all photos and your information - order number included - to summbeauty@yahoo.com with "Damaged Package" in the subject line.
We will proceed to file a claim with the postal service and will promptly get back to you with our plan of action, whether that be sending out a new item, refunding your shipping fee, etc.
Summbeauty, LLC is not legally required to send out replacements for damaged orders, however, we do in majority of situations.
Process for Parcel Lost In-Transit
We will process a refund or replacement when orders go missing on behalf of the postal service. Only as soon as the courier has conducted an investigation and deemed the parcel lost. Summbeauty, LLC is not legally obligated to refund for all missing or lost packages. We may choose to send replacement products instead of monetary refunds, in our sole discretion, we reserve the right to choose the course of action.
Customer Service
For all customer service inquiries, please email us at summbeauty@yahoo.com