Summbeauty: FAQs

Who is making my products if they're handcrafted?

Our owner and formulation creator, Summarlyn Carter! All products are made in small batches, quality tested, and assured by Summarlyn. If you receive something, you'll be glad to know it was perfected by her prior to being shipped to you. 

When a product says natural, does that mean it contains GMO's?

Here at Summbeauty, we strive to use ingredients that are NON-GMO certified. When ingredients we are sourcing are not certified, we take necessary action to confirm lack of genetically modified ingredients. Please keep in mind, we are very particular who we purchase our ingredients from, making sure they're the freshest & bestest quality!

How long until I receive my products with regular shipping?

Considering every product is hand-made to order, processing time can be anywhere from 3-7 days. Shipping takes between 2-3 days to arrive. Please read more details about shipping in our Shipping + Handling policy located at the footer of our site! 

How is it natural + dye-free if there are pigments and colors?

We only source pigments & colors that do NOT contain - ultramarines, synthetic colors, dyes, carmine (bug coloring), parabens & petrochemicals. Our pigments are composed of Mica, Iron Oxides, Titanium Dioxide, and Silica. 

My package was damaged upon arrival? What do I do?!

Take phots of the package and products that were damaged immediately. You must file a complaint on USPS.com - file a complaint. It is very important to report the damage that the postal service caused with careless package handling. After filing a complaint, send an email with all necessary info and photos along with your order number. Please read more about this in our Shipping + Handling policy (located at the footer of our website).

 

DISCLAIMER: The products we provide shall not be considered as a cure, prevention, or treatment for any conditions/diseases. None have been clinically tested, however, our customer reviews may serve as testimonials.